When discussing business process, there is always the confusion on what constitutes a business process. This is not about the boundary of your process model. It is about whether the term "business process" is inclusive of human resource, finance, tools or even time. This article provides the key difference between process of Enterprise Architecture (EA) / Business Architecture (BA) and process based on Business Process Management (BPM).
27 October 2013
18 October 2013
Moving from the process improvement methods and the challenges in previous article, this article explores two of the building blocks for business process management (BPM) - organizational transformation and BPM technologies - particularly how BPM technologies support the effort in continuous process improvement. Again, as building blocks they are interdependent and work in synergy, not in isolation.
17 October 2013
Business process improvement (BPI) aims at improving the effectiveness, efficiency and adaptability of the day-to-day business operation. BPI initiatives that focus on individual business function ignoring the end-to-end business process may end up having detrimental effect on the overall business performance. In addition, it is not uncommon to see BPI projects running in isolation to other business and technology transformation efforts. Such BPI initiatives could achieve short term improvement but a challenge to maintain and sustain continuous process improvement in the organization. The adoption of business process management (BPM), a collection of methods, policies, metrics, roles and technologies, is critical both as an operational and technology strategies to meet the dynamic environments business is in today. These methods, policies, metrics, roles and technologies can be grouped into four key categories of building blocks for adopting BPM – organisational transformation, process improvement, performance measurement, and BPM technologies. As building blocks, they are interdependent and work in synergy. This article explore one of these building blocks, the process improvement methods and the challenges.